Journal of Tourism, Sustainability and Well-being

The Connection between Electronic Word-of-Mouth Communication, Destination Image, and Revisit Intention in Cruise Tourism

2025-06-30T08:14:06+00:00

Understanding tourists' word-of-mouth communication, destination preferences, and revisit intentions is important in the rapidly growing cruise tourism industry. Focusing on Amasra, an emerging cruise destination on the Black Sea coast of Turkiye, this study examines the connection between electronic word-of-mouth (eWOM), destination image (DI) and tourists' revisit intentions (RI). Structural equation modelling (SEM) analysis of data collected from 235 tourists. The analysis results proved that eWOM has an influence on DI and RI, DI has an influence on RI, and there is a mediating role between eWOM and RI. These findings highlight the potential for developing destinations such as Amasra to promote the natural beauty, old texture and ethnic richness of the region to a wider audience and to create long-term loyalty by strengthening tourists' emotional attachment to the destination. The research highlights the role of relevant factors in the sustainable success of cruise destinations. Focusing on these factors can increase tourists' intention to revisit the destination through strategic marketing, public relations, and destination management efforts. This can support both economic gains and the long-term competitiveness of the destination.

The Wedding at the Hotel: Venue Choice, Servicescape and Customer Experience as Shared on TripAdvisor

2025-06-30T08:14:07+00:00

A wedding is always a special event. The wedding experience, carved under the influence of environmental stimuli – servicescape or wedding-scape – and an antecedent of behavioural outcomes, as shared in online platforms, increasingly influences the decision-making of other couples. Adopting an experiential Marketing perspective of the wedding as a staged experience and framed by the Stimulus-Organism-Response (S-O-R) paradigm, this study aims to investigate venue choice criteria, servicescape/wedding-scape attributes, experience, and behavioural outcomes related to wedding ceremonies performed at the hotel venue as shared in social media. A thematic content analysis was performed on the 173 comments gathered from TripAdvisor. These reviews were shared by the bride and groom and their guests who had their wedding at a five-star Hotel Resort located in the Algarve, south of Portugal. The study reveals positive perceptions of venue conditions, location, staff, and cleanliness, alongside negative evaluations of price and styling, shaping guests’ cognitive and affective responses, ultimately fostering memorable wedding experiences and high recommendation intentions at Tivoli Resort.

The Mediating Role of Social Sustainability in the Relationship between Community Participation and Support for Tourism

2025-06-30T08:14:07+00:00

This study aims to evaluate the perceptions of residents in Mardin, one of Turkey's most significant cultural tourism destinations, regarding community participation, social sustainability, and support for tourism. The study also examines whether social sustainability mediates the relationship between community participation and support for tourism. In this context, data were collected from 617 residents using the convenience sampling method, and 537 of them were analyzed through reliability analysis, descriptive statistics, confirmatory factor analysis (CFA), and structural equation modelling (SEM). The results indicated that community participation negatively affects host-guest conflict and positively influences social acceptance. It was also found that community participation has no significant impact on social tolerance. Similarly, it was revealed that host-guest conflict negatively affects support for tourism, while social acceptance positively affects support for tourism. However, social tolerance was found to have no significant impact on support for tourism. Furthermore, the study revealed that host-guest conflict and social acceptance, as dimensions of social sustainability, mediate the relationship between community participation and support for tourism.

Sustainable Tourism as a Source of Income Diversification for Local Communities Through Mediating Effect of Community Empowerment

2025-06-30T08:14:08+00:00

Sustainable tourism is always concerned with fulfilling visitors' and local communities' requirements while keeping current and future generations’ interests in mind. Meghalaya, a state of India well known for its natural beauty and rich cultural heritage, offers a wide opportunity for sustainable tourism. This research aimed to develop a framework for establishing the relationship between sustainable tourism and diversifying local communities' income sources in Meghalaya through the mediating effect of community empowerment. The proposed framework was tested and validated using the PLS-SEM approach in Smart PLS 4.0. A sample of 425 local community members was drawn for the research from the famous tourist places in Meghalaya: Shillong, Cherrapunji, Mawlynnong, and Dawki, based on the multistage cluster sampling technique. Primary data was collected using an enumerator survey. Research findings revealed that sustainable tourism activities significantly enhance income diversification beyond traditional earning sources like agriculture and handicrafts. Also, the research further confirmed the mediating role of community empowerment between sustainable tourism and income diversification. This study recommended strategies for sustainable tourism development and attaining long-term economic and social goals by integrating community empowerment with tourism and income generation in local communities. At the end of the study, future research directions were provided for further research.

Internal Migrant versus Non-Migrant Female Worker: The Effect of Family Responsibility on Job Performance in Guangzhou, China

2025-06-30T08:14:08+00:00

This study explores and compares the impact of family responsibility on job performance among internal migrant and non-migrant female workers. A total of 155 questionnaires were collected from female housekeeping attendants working in hotels in Guangzhou, China. The analysis used partial least squares structural equation modeling (PLS-SEM) and multiple-group analysis. The findings reveal a significant difference in the influence of family responsibility on job performance between the migrant and non-migrant female worker groups. Specifically, the direct effect of family responsibilities on job performance is more pronounced for non-migrant female workers compared to their migrant counterparts. This study underscores the importance of cultivating employees' awareness of family responsibilities. It contributes substantially to theoretical research by extending our understanding of the relationship between family responsibilities and job performance within the job demands-resources model (JD-R).